Upon delivery, remove the arrangement from it's packaging. Your flowers will thrive with a full container of water and in a cool location away from direct sunlight.
Due to the seasonality of flowers or supply chain issues, substitutions may occasionally need to be made. While we understand this is an inconvenience, we will fill your order with an arrangement of similar color and design style. This is a Benken Signature Design. For orders going out of town, the florist will fill as similarly as possible with colors and style, but container or flowers may differ.
There is no warranty on non-plant products. Non-plant materials may be returned for full credit within seven days of purchase. The seasonal nature of our business requires us not to exceed seven days.
Delivery Policy
Local Delivery
Any order taken by 11:30 am EST will be delivered same day for $14.99.
We can take your order anytime of the day up until 3 pm and have it delivered in the Greater Cincinnati/Northern Kentucky area within two hours for $24.99.
Sunday Deliveries
Will be made to funeral homes only. No home deliveries. This schedule changes for the Sunday prior to major Holidays. Funeral orders for Sunday delivery need to be received by 5 pm on the preceding Saturday.
Out of Town Deliveries
Outside of our normal delivery area can be taken for delivery anywhere in the US or Canada for a regular delivery charge of $14.99 plus a service fee of $4.99. Orders must reach us by noon (in the recipient's time zone) on the day of the delivery for delivery that same day. 24-hour notice will be needed during Holiday times.
Wire/Services
We are a part of both FTD/Teleflora wire services. We can send your order worldwide.
*There is no additional charge for timed deliveries to funeral homes in our immediate delivery area.